Privacy Policy

Effective Date: January 1, 2025

The Window & Door Company respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, phone calls, emails, advertising forms, social media messages, and other communication channels.

This Privacy Policy applies to information collected by The Window & Door Company through our website and related business communications.

Company Information

Information We Collect

We may collect personal, contact, property, and project-related information when you contact us, request a consultation, submit a form, call us, email us, send us photos or documents, communicate through social media, or otherwise interact with our company.

This information may include:

• Name
• Phone number
• Email address
• Mailing address
• Property address
• Town or service area
• Project type
• Project details
• Photos, plans, drawings, inspection reports, or documents you choose to provide
• Information about your home, property, or project needs
• Preferred contact method
• Communication history
• Website usage information, such as pages visited, form submissions, referral source, device type, browser type, and general analytics data

We collect this information so we can respond to inquiries, evaluate project requests, provide consultations, prepare estimates or proposals, communicate with customers, coordinate projects, and improve our services.

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How We Use Your Information

We may use the information you provide to:

• Respond to your inquiry
• Schedule a consultation
• Review your project
• Prepare estimates, proposals, or project recommendations
• Communicate about products, services, scheduling, or project details
• Coordinate with manufacturers, suppliers, subcontractors, trade partners, designers, engineers, or other project-related professionals when needed
• Provide customer service and follow-up communication
• Improve our website, advertising, marketing, and customer experience
• Maintain business records
• Send service-related updates or project-related communications
• Follow up regarding services that may be relevant to your project

We do not sell your personal information.

Sharing Information

We may share limited information when reasonably necessary to support your project, respond to your inquiry, operate our business, or provide services.

This may include sharing information with:

• Product manufacturers
• Suppliers
• Trade partners
• Subcontractors
• Estimators
• Designers
• Engineers
• Permit-related professionals
• Inspection-related professionals
• Website, advertising, hosting, analytics, or technology service providers
• Customer relationship management or business software providers
• Other parties necessary to evaluate, quote, manage, or complete a project

Information is shared only as reasonably necessary for business, project, communication, operational, legal, or service-related purposes.

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Website Analytics, Cookies & Advertising

Our website may use analytics tools, cookies, tracking pixels, remarketing tools, or similar technologies to understand website traffic, improve user experience, measure advertising performance, and support marketing efforts.

These tools may collect information such as:

• Browser type
• Device type
• Pages visited
• Time spent on pages
• Approximate location
• Referral source
• Search terms or advertising interactions
• Website interactions
• Form activity or conversion activity

This information helps us understand how visitors use our website and how our marketing performs.

You may be able to control or disable cookies through your browser settings or device settings. Some website features may not function properly if cookies are disabled.

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Email, Phone & Marketing Communications

If you contact us or submit a form, we may use your email address, phone number, or other contact information to respond to your inquiry and follow up regarding your project.

We may also send occasional updates, service information, or marketing communications related to exterior renovation, windows, doors, roofing, siding, decks, railings, coastal protection, or related services.

You may request to stop receiving marketing communications at any time by contacting us directly.

Project-related, estimate-related, scheduling-related, or customer-service communications may still be sent when necessary to respond to an active inquiry or project.

Photos, Plans & Project Documents

If you submit photos, plans, drawings, inspection notes, reports, or other documents, we may use them to review your project, prepare recommendations, coordinate with trade partners, communicate with suppliers or manufacturers, and provide estimates or proposals.

By submitting photos or documents to us, you confirm that you have the right to provide them and allow us to use them for project evaluation and business communication purposes.

We will not intentionally publish personal project photos, property photos, or identifying project information for marketing purposes without permission, unless the information is otherwise publicly available or non-identifying.

Data Security

We take reasonable steps to protect the information submitted to us. However, no website, email system, internet transmission, text message, cloud storage system, or digital storage method is completely secure.

By using our website or submitting information electronically, you understand that we cannot guarantee absolute security of information transmitted or stored digitally.

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Data Retention

We may retain personal, project, communication, and business information for as long as reasonably necessary to respond to inquiries, provide services, maintain records, comply with legal or business obligations, support warranty or service matters, and manage future communications.

The length of time we retain information may vary depending on the nature of the inquiry, project, communication, legal requirement, or business need.

Third-Party Links

Our website may include links to manufacturer websites, product information, social media pages, payment platforms, review platforms, or other third-party websites.

We are not responsible for the privacy practices, content, security, accuracy, or policies of third-party websites. You should review the privacy policies of any third-party websites you visit.

Manufacturer, Supplier & Partner Websites

Our website may reference or link to manufacturers, suppliers, and brands, including companies that provide windows, doors, roofing, siding, decking, railing, and other exterior products.

Those manufacturers and third-party companies may have their own privacy policies, terms, warranties, product documentation, and data practices. The Window & Door Company is not responsible for the privacy practices or policies of those third parties.

Children’s Privacy

Our website is intended for homeowners, property owners, builders, architects, remodelers, property managers, real estate professionals, and other adults seeking exterior renovation services.

We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child, we may delete that information.

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Your Choices

You may contact us to:

• Update your contact information
• Correct information you have provided
• Request that we stop sending marketing communications
• Ask questions about information you submitted
• Request that certain information be removed from our active records, where reasonably possible

Some information may need to be retained for business, project, warranty, legal, tax, accounting, or recordkeeping purposes.

Changes to This Privacy Policy

The Window & Door Company may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or communication with our company after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

By using this website or submitting information through this website, you agree to the terms of this Privacy Policy.